If you need to cancel an order, please contact Hyderabadiz as soon as possible. Orders that have not yet been accepted or prepared may be cancelled with a full refund (where payment was taken online). Once preparation has begun, cancellation may no longer be possible.

You may be eligible for a refund or replacement if:

• Your order was not delivered;
• Your order arrived significantly incomplete or incorrect;
• There was a genuine quality issue with the food received.

To request a refund, contact Hyderabadiz with your order number and a description of the issue as soon as possible after receiving your order.

Approved refunds for online payments are returned to the original payment method. Processing times depend on the payment provider and your bank, and may take several business days to appear on your statement. For cash-on-delivery or card-on-delivery orders, Hyderabadiz will agree on a suitable refund or resolution method with you directly.

Refunds are generally not available for change-of-mind cancellations made after food preparation has started, or for issues reported well after the order was delivered.

For refund requests or questions about this policy, please contact Hyderabadiz using the contact details provided on our menu page.